Restaurant Auto Attendant 1
Destiny's Hospitality and Restaurant Offerings
Destiny works closely with our clients to solve their business and technology issues. We objectively guide and educate them on industry best practices so their organizations can thrive. Longstanding and trusted relationships with our clients is our mission.
We empower Restauranteurs to take control of their business, minimize theft, reduce costs, and optimize operations. This allows them to focus on business growth and increased profits. Branding, customer satisfaction, inventory, workflow, safety, and employee management solutions include:
- Professional Telephone Systems
- Inventory Management
- Liquor Pour Measurement
- Surveillance and Security
- Credit Card Processing
- Restaurant Analytics
- Leasing
- Human Resource Outsourcing
- Professional Employer Organization
Restaurant Telephone System
Professional communication with customers is crucial to your brand. Every missed call is a missed opportunity. We make it easy for customers to get what they want through phone automation and human interaction for the sale. With our systems, restaurants will never miss a call.
- Keep existing phone number
- Efficiently handle every call
- Custom Automated Attendant with Voiceover Talent
- Professional Image and Branding
- Cancel current phone bills
- Cloud based PBX
- Phones included or reuse existing VOIP phones
- Custom greetings and routing
- Restaurant promotions when call is in queue or on hold
- Caller ID and call purpose displayed on phone – e.g. Reservations, To Go Orders, Banquet Sales, and Catering
- Automated call back of patrons during busy times
- Voicemail and Hunt Groups
- Time of day messaging (Open vs. Closed messages)
- Get critical calls on your mobile phone anywhere in the world
- Wired or wireless handsets
- Monthly detailed reports and billing
“While driving, I received a call on Destiny’s phone system and booked a new, $15,000 banquet.”
Chanthy Walsh, Chinitas Tapas and Sushi, Henderson, Nevada.
Examples of Professional Phone Systems
Banquet Sales
Auto Attendant Restaurant 2
Reservations and To Go Orders
Inventory Management
The secret to creating a profitable restaurant is to have accurate inventory of food and beverages, along with what is required for each recipe. This allows for tracking waste, shrinkage, and theft, along with designing the most optimal menus.
- Accurate Inventory
- Just in Time Ordering
- Automated Invoice Input
- Integrate with POS
- Engineer Profitable Menus
- Cut Food and Liquor Costs
- Increase Profits
- Cloud Based
- Updates supplier costs automatically
- Real Time Spend Analysis
- Automate Vendor Payments and Purchase Orders
Onsite Inventory Auditing Service
We offer onsite inventory audits. Information collected is input into the inventory management system and analyzed by our systems. Our staff is objective and coordinates inventory counts with your manager. (Available in specific locations).
Liquor Pour Measurement
An accurate understanding of liquor dispensed is critical to profits. Our patented technology determines how much liquor is poured and remains in each bottle. Data is recorded and compared to POS transactions. This helps modify employee behavior and manage costs.
- Pourers and Stoppers for all types of liquor bottles
- Reduction of liquor shrinkage and theft
- Boost profits
- Accurate liquor usage and inventory
- Change employee behavior
- Patented ultrasound technology
- Connects to POS systems
- Dashboard App available on phone or computer
- Pour alerts to owners
- Metal top for durability
- No charging required
- Air tight seal
- 100% coverage of all bottles
“Saved us so much money.”
United Airlines Club locations.
“We saved over $250,000 in liquor across 22 bars in one season.”
State Farm Arena – Atlanta, Georgia
Surveillance and Security
Industrial camera surveillance is at your fingertips. Monitor everything important to you from anywhere. View venue activity at the bar, in the dining area, kitchen, as well as who walks in and out of the back door. Easily locate point in time recordings.
Safety
- Remote Surveillance and Access
- App on phone or computer
- View movements of employees and patrons
- Video capture for workman’s comp claims
- Video capture of cooler, refrigerator and stock access
Save Money and Time
- Reduction in onsite visits
- Better utilization of staff
- Visual of inventory
Theft
- Video capture of registers, card scanning
- Video capture of liquor access
- Video capture of kitchen, bar, and wait staff
- Better video capture than alarm system cameras
- Video of all entry ways
AI
- Facial recognition of employees to track activity and sentiment
- Facial recognition of patrons to track summary of sentiment
- Track existence of staff in same place for long period of time
- Track existence of patrons queued up in waiting area
Optimizing Business
- Ability to view 4 locations on a single screen
- Overlay POS screen onto video
- Zoom into live recordings and items of interest
- View motion activated historical camera feeds by time and location
- View staff utilization
- View staff not working (checking TikTok, Facebook)
- Verify side work is completed properly
- Alerts to management when certain video is captured (see tabs below)
- Visual analysis of work flows for restaurant, bar, and kitchen staff
- 24 x 7 Monitoring by AI and security personnel available
Example Surveillance Capabilities
Credit Card Processing
Credit Card Processing can benefit owners when positioned appropriately where the customer pays the transaction fees. When using our integration, owners can also receive a rebate towards other Destiny services.
- Seamless payment processing
- Digital wallet
- Online cash solutions
- Mobile-initiated transactions
- Real-time analytics
- Secure and private processing
- Integrates with open POS systems
- Monthly Rebates on Destiny Services Available
Restaurant Analytics
Once data is captured, it can be analyzed to help optimize the entire business. Management can fully understand how to mitigate losses and increase profits. Some of the benefits include:
- Menu Price Optimization
- Employee Training Opportunities
- Server Revenue Analysis
- Location Comparison Analysis
- Staff and Revenue Forecasting
- Liability Analysis
- Workmen’s Comp Claims Analysis
- Menu Mix Optimization
- Marketing Effectiveness
- Profitability Analysis
- Customer Sentiment Analysis
- Liquor Performance Analysis
- Employee Performance
- Workflow Analysis
- Purchase Trend Analysis
- Staff Productivity Analysis
Leasing
Leasing capital expenditures is an excellent option. There is no initial outlay to purchase. Leasing terms are available for 36 and 60 month periods at Fair Market Value or $1 buyout options.
For example, $20,000 worth of equipment, software, and installation labor is available for as little as $500/month at current rates. Inquire for details.
Human Resource Outsourcing (HRO)
HRO is ideal for many businesses. It is like having a Human Resources Department available at a fraction of the cost. HRO helps the organization stay compliant, deal with employee relations, benefits, and workers compensation. Typical benefits include:
- Saving money on administration costs
- Offering employees more services
- Stronger risk management
- Better employee performance management
- Increased HR efficiency
- Faster ramp up time for new employees
- Ongoing training and development
- Access to HR experts when you need it most
Professional Employer Organization (PEO)
This option is where the PEO performs all back-office administration tasks, such as Payroll, HR, Risk / Safety, Compliance, Workers Comp, and benefits administration on behalf of the client / business. Employees work under the PEO (EIN) number, as the client maintains their employer status. PEO manages risk and compliance; worker’s unemployment rates can decrease over time. The employees are billed back to the organization as a line-item expense.
Common Workplace Lawsuit Reasons:
- Discrimination
- Personal Injury
- Wrongful Termination
- Wage and Hour Violations
- Harassment
Owners can only fight lawsuits with good documentation and recordings.
An employee worked four days and never came back to work.
The employer was sued by the employee for $250,000.
The employer settled for $30,000 as it was cheaper than going to court.
- Liquor shrinkage was not tracked.
- Liquor measurement and camera surveillance were implemented.
- Abuse was recorded.
- Staff members were terminated.
- An employee was terminated.
- Six months later he filed a worker’s comp claim for a hurt back.
- The owner’s video footage history was unavailable.
- The case is being pursued by the employee’s attorney.
- A manager told patrons the credit card machine was out of order.
- Patrons paid with cash.
- The manager comped the meals and pocketed $90,000 in cash.
- The owner did not know for 9 months.
- The manager was fired and there is now an investigation.
Below is a list of some of the areas we support:
Policy and Procedures Development
- New Hire Packet
- Onboard Procedures
- Separation Packet
- Offboarding Procedures
- Risk / Safety Programs (Train the Trainer)
- Employee Handbook Development
- Injury & Illness Prevention Program (IIPP)
- Indoor & Outdoor Heat Prevention Program
- Job Descriptions
HR Consulting (manager and employee)
- Transactional Day-to-Day HR Support
- Unlimited Consulting Regarding HR, Payroll, Benefits, Hiring Matters
- Coaching for Management Staff
- Helpdesk for Employees Regarding Personnel Policy and Procedures
- Involuntary Separation
- Employee Grievance Consulting
- Employee Performance Improvement Document Review
- Bilingual Support (English/Spanish)
Leave of Absence Administration
- Leave Determination Analysis
- Initial Leave Notice
- Physician Certification Collection
- State and Employer Disability Coordination
- Leave Tracking/Monitoring
- Leave Extension Notification
- Healthcare Premium Collections
- Employer and Employee Inquiries
- Undue Hardship Analysis
Safety/Workers Compensation Administration
- Claim Monitoring
- Broker/Carrier Liaison
- Undue Hardship Analysis
- OSHA Log
Performance Evaluation Systems
- Evaluation Form Development
- Performance Evaluation Compliance Review
- Unemployment Claims Administration
- Initial Notice, Case Development and Response
- Appeal Development
- Hearing/Witness Preparation
