Company Background
Objectives
Resolutions
Destiny Corporation designed the first early warning system that could track this information and get it in the hands of the correct knowledge engineers within 12 hours of the event taking place. Destiny Corporation built a system to gather all car warranty claims. The system also read the free form text to determine the category of the issue. Information about each claim was sent automatically to the proper knowledge engineer and then tracked for resolution. Analytics were also placed on top of the data to determine if there were design, manufacturing, or servicing issues with each aspect of the model of car.
Benefits
Configurations requiring enhancements and warranty service can now be determined in real-time once a dealer registers a customer’s warranty claim.